In recognition that our client satisfaction, effectiveness, and the fulfillment of our ethical responsibilities depends on superior client service, we dedicate ourselves to the following principles:

Communication

  • We Respond To All Communications From Outside Of The Firm Within 2 Hours Whenever Possible, And Assure Responses Within No More Than 24 Hours.

  • We Provide Thoughtful And Complete Information In Responding To Clients And Prospective Clients To Assure That All Queries Are Properly Satisfied.

  • We Demonstrate Our Professionalism In All Of Our Communications.

Courtesy

  • We Meet Our Scheduling Commitments, Be They Appointments Or Deadlines.

  • We Treat Everyone With Courtesy And Respect In All Of Our Professional Interactions, Both Internal And External To The Firm.

  • We Give Our Undivided Attention In Meetings By Turning Off Our Personal Electronic Devices.

Cooperation

  • We Identify And Fulfill Our Clients’ Needs.

  • We Deliver Service Beyond The Clients’ Expectations.

  • We Accommodate Our Clients By Being Flexible In How We Serve Them.

Cost

  • We Manage Clients’ Matters To Achieve The Desired Results While Minimizing Costs And Fees.

  • We Scrutinize Our Invoices To Ensure That We Do Not Bill Clients For Duplicative, Inefficient Or Unnecessary Tasks And Expenses.

Commitment

  • We Serve Our Clients In A Manner That Demonstrates That They Are Our Number One Priority.

  • We Undertake Every Aspect Of Our Services To Provide Our Clients The Quickest And Least Expensive Resolution Of Their Matters Possible.

  • We Show Our Loyalty To Our Clients By Protecting Their Interests In All We Do.

Competency

  • We Provide Sound Advice And Representation To Our Clients Founded On Precise Research And Analysis.

  • We Continue To Improve Our Professional Competency By Keeping Abreast Of Developments In The Law And Technology.

  • We Demonstrate Leadership In Our Profession By Publishing, Teaching, Speaking, And Serving In Leadership Roles In Professional Organizations.

Caring

  • We Empathize With Our Clients And Their Circumstances.

  • We Show Our Clients Our Appreciation For The Opportunity To Be Their Attorneys.

Code of Conduct