In recognition that our client satisfaction, effectiveness, and the fulfillment of our ethical responsibilities depends on superior client service, we dedicate ourselves to the following principles:
Communication
- We respond to all communications from outside of the Firm within 2 hours whenever possible, and assure responses within no more than 24 hours.
- We provide thoughtful and complete information in responding to clients and prospective clients to assure that all queries are properly satisfied.
- We demonstrate our professionalism in all of our communications.
Courtesy
- We meet our scheduling commitments, be they appointments or deadlines.
- We treat everyone with courtesy and respect in all of our professional interactions, both internal and external to the Firm.
- We give our undivided attention in meetings by turning off our personal electronic devices.
Cooperation
- We identify and fulfill our clients’ needs.
- We deliver service beyond the clients’ expectations.
- We accommodate our clients by being flexible in how we serve them.
Cost
- We manage clients’ matters to achieve the desired results while minimizing costs and fees.
- We scrutinize our invoices to ensure that we do not bill clients for duplicative, inefficient or unnecessary tasks and expenses.
Commitment
- We serve our clients in a manner that demonstrates that they are our number one priority.
- We undertake every aspect of our services to provide our clients the quickest and least expensive resolution of their matters possible.
- We show our loyalty to our clients by protecting their interests in all we do.
Competency
- We provide sound advice and representation to our clients founded on precise research and analysis.
- We continue to improve our professional competency by keeping abreast of developments in the law and technology.
- We demonstrate leadership in our profession by publishing, teaching, speaking, and serving in leadership roles in professional organizations.
Caring
- We empathize with our clients and their circumstances.
- We show our clients our appreciation for the opportunity to be their attorneys.