In recognition that our client satisfaction, effectiveness, and the fulfillment of our ethical responsibilities depends on superior client service, we dedicate ourselves to the following principles:

Communication

• We respond to all communications from outside of the Firm within 2 hours whenever possible, and assure responses within no more than 24 hours.
• We provide thoughtful and complete information in responding to clients and prospective clients to assure that all queries are properly satisfied.
• We demonstrate our professionalism in all of our communications.

Courtesy

• We meet our scheduling commitments, be they appointments or deadlines.
• We treat everyone with courtesy and respect in all of our professional interactions, both internal and external to the Firm.
• We give our undivided attention in meetings by turning off our personal electronic devices.

Cooperation

• We identify and fulfill our clients’ needs.
• We deliver service beyond the clients’ expectations.
• We accommodate our clients by being flexible in how we serve them.

Cost

• We manage clients’ matters to achieve the desired results while minimizing costs and fees.
• We scrutinize our invoices to ensure that we do not bill clients for duplicative, inefficient or unnecessary tasks and expenses.

Commitment

• We serve our clients in a manner that demonstrates that they are our number one priority.
• We undertake every aspect of our services to provide our clients the quickest and least expensive resolution of their matters possible.
• We show our loyalty to our clients by protecting their interests in all we do.

Competency

• We provide sound advice and representation to our clients founded on precise research and analysis.
• We continue to improve our professional competency by keeping abreast of developments in the law and technology.
• We demonstrate leadership in our profession by publishing, teaching, speaking, and serving in leadership roles in professional organizations.

Caring

• We empathize with our clients and their circumstances.
• We show our clients our appreciation for the opportunity to be their attorneys.